Refund and Returns Policy
Effective Date: December 30, 2024
Introduction
At IMMERSIVEBLOGTV, we are committed to ensuring that you are satisfied with your purchases. However, we understand that sometimes products may not meet your expectations, and we offer a clear and straightforward refund and return policy to help resolve any issues. Please read this policy carefully to understand your rights and the procedures for returning items or receiving a refund.
Eligibility for Returns and Refunds
You are eligible for a return and refund if:
- Product Condition: The product must be unused, in its original condition, and in the original packaging.
- Return Period: Returns must be initiated within 30 days from the date of purchase.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
How to Request a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at info@immersiveblogtv.com or call (660) 679-4258 to request a return authorization. Be sure to include your order number and the reason for the return.
- Packaging the Item: Return the item in its original packaging, including all accessories, manuals, and tags.
- Return Shipping: You will be responsible for the cost of return shipping unless the item is defective or damaged upon arrival.
- Processing Time: Once we receive the returned item, we will process the return and issue a refund or replacement, depending on your preference.
Refund Process
Refunds will be issued to the original payment method used at the time of purchase. Please allow up to 7 business days for the refund to appear in your account, depending on your bank or credit card issuer.
Non-Refundable Items
Certain items are not eligible for a refund, including:
- Personalized Products: Any items that have been customized or personalized cannot be returned.
- Digital Content: Digital products, such as downloadable content, are not eligible for returns or refunds.
Exchanges
If you would like to exchange a product, please follow the return process and then place a new order for the desired item. We do not offer direct exchanges, and all returns must be processed as refunds.
Defective or Damaged Products
If you receive a defective or damaged item, please contact us immediately. We will provide a return shipping label and issue a full refund or replacement upon receipt of the returned item.
Contact Us
If you have any questions regarding our refund and returns policy, please contact us at:
IMMERSIVEBLOGTV
Street: 300 S Delaware St Butler, Tennessee
Phone: (660) 679-4258
Email: info@immersiveblogtv.com
Website: www.immersiveblogtv.com
Last Revised: December 30, 2024